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  string(4120) "“People do business with people” This is a phrase that I have heard a lot over my last couple of years in the Sydney market and I think, in recruitment, where so much of what we do is based on relationships, this is especially apt. It is essential to build trust with your clients and your candidates.

You cannot be responsible for anybody else’s actions and so, if they don’t want to work with you, they just won’t. In my role, I am building relationships daily, with prospect clients, current clients, candidates and of course, my colleagues, and trust and loyalty is such an important aspect of these relationships.

At Cox Purtell, the aspiration among the consultants is to become a Trusted Advisor, rather than just a “Recruiter”. Recently, I shared some successes with my Director and her response was; “Well done, you really are getting to the Trusted Advisor stage with your clients.” This is the pinnacle!

Trust is so important because clients really let us in – they let us in on their processes, their recruitment, hiring and staffing methods. We get to know a lot about the businesses that we recruit for. Our clients look to us for advice, for our experiences and expertise and for our input into a very important element of their business.

Consultants at Cox Purtell, of course, provide suitable people for vacant jobs, which is Recruitment-101, but we also go above and beyond in making personal recommendations for clients, based on our knowledge of our clients and of their firms.  We can sit in on candidate/ client interviews to offer an additional opinion; we offer market advice, together with information and data on market and salary trends. We add value.

Recruitment can be recruitment by numbers – filling vacant jobs with bums on seats – but when you work on building relationships, your recruiter can add a lot of value.

For candidates, it is also important to have that trusting relationship. Candidates are usually in a relatively vulnerable place, hoping to make the best decision about their next career move. They want to feel that they are in good hands, that they are being dealt with in an honest way and that they are going to be paired with roles that are well suited to them. And, on the other hand, a recruitment consultant wants to be able to trust his/her candidates to be honest at every stage.

But aside from just recruitment, this translates to all businesses, all industries and all commercial relationships. I believe in most situations, people do business with people they like and trust.

In order to succeed in building this trust and sustaining long term commercial partnerships and relationships with people, it is essential to keep a few things in mind.

You must be genuine; people can usually tell when people are being disingenuous or working with ulterior motives.

You must always work with honesty; we all appreciate honesty in working relationships and any dishonesty will quickly turn a relationship sour.

Reliability and consistency is also key; if you say you are going to do something, do it. Be the person who delivers on their promises and gets things done – this is not all that hard to do but will go a very long way in building trust.

Personally, I think that one of the most important things to remember is to work hard. Clients, candidates and colleagues alike will understand and appreciate when your time and energy goes into working for and with them to achieve results.

It can take time to build these relationships, but once they are in place, it makes life a lot easier and our jobs a lot more rewarding.

 

Cox Purtell Recruitment Agency Blog / Sydney / Melbourne / Adelaide"
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“People do business with people” This is a phrase that I have heard a lot over my last couple of years in the Sydney market and I think, in recruitment, where so much of what we do is based on relationships, this is especially apt. It is essential to build trust with your clients and your candidates.

You cannot be responsible for anybody else’s actions and so, if they don’t want to work with you, they just won’t. In my role, I am building relationships daily, with prospect clients, current clients, candidates and of course, my colleagues, and trust and loyalty is such an important aspect of these relationships.

At Cox Purtell, the aspiration among the consultants is to become a Trusted Advisor, rather than just a “Recruiter”. Recently, I shared some successes with my Director and her response was; “Well done, you really are getting to the Trusted Advisor stage with your clients.” This is the pinnacle!

Trust is so important because clients really let us in – they let us in on their processes, their recruitment, hiring and staffing methods. We get to know a lot about the businesses that we recruit for. Our clients look to us for advice, for our experiences and expertise and for our input into a very important element of their business.

Consultants at Cox Purtell, of course, provide suitable people for vacant jobs, which is Recruitment-101, but we also go above and beyond in making personal recommendations for clients, based on our knowledge of our clients and of their firms.  We can sit in on candidate/ client interviews to offer an additional opinion; we offer market advice, together with information and data on market and salary trends. We add value.

Recruitment can be recruitment by numbers – filling vacant jobs with bums on seats – but when you work on building relationships, your recruiter can add a lot of value.

For candidates, it is also important to have that trusting relationship. Candidates are usually in a relatively vulnerable place, hoping to make the best decision about their next career move. They want to feel that they are in good hands, that they are being dealt with in an honest way and that they are going to be paired with roles that are well suited to them. And, on the other hand, a recruitment consultant wants to be able to trust his/her candidates to be honest at every stage.

But aside from just recruitment, this translates to all businesses, all industries and all commercial relationships. I believe in most situations, people do business with people they like and trust.

In order to succeed in building this trust and sustaining long term commercial partnerships and relationships with people, it is essential to keep a few things in mind.

You must be genuine; people can usually tell when people are being disingenuous or working with ulterior motives.

You must always work with honesty; we all appreciate honesty in working relationships and any dishonesty will quickly turn a relationship sour.

Reliability and consistency is also key; if you say you are going to do something, do it. Be the person who delivers on their promises and gets things done – this is not all that hard to do but will go a very long way in building trust.

Personally, I think that one of the most important things to remember is to work hard. Clients, candidates and colleagues alike will understand and appreciate when your time and energy goes into working for and with them to achieve results.

It can take time to build these relationships, but once they are in place, it makes life a lot easier and our jobs a lot more rewarding.

 

Cox Purtell Recruitment Agency Blog / Sydney / Melbourne / Adelaide

Tags: Cox Purtell | Cox Purtell Blog | Cox Purtell Staffing Services | People Do Business With People | Recruiter | Recruitment Adelaide | Recruitment Agency Adelaide | Recruitment Agency Melbourne | Recruitment Agency Sydney | Recruitment Melbourne | Recruitment Specialist | Recruitment Sydney | Temporary Recruitment | Trusted Advisor |

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