Case Officer (APS3)

Public Sector and Government


Posted: 08/04/2019
Job Type: Contract
Location: Sydney New South Wales

Our client is looking for a law graduate or similar with strong attention to detail and the ability to investigate, document and manage complex cases, escalating where necessary.

The ideal candidate will possess the following;

Key responsibilities

  • Assess, approve and issue applications in accordance with legislation, established operational practices, policies and procedures.
  • Investigate allocated tasks, eliciting and evaluating/examining information gathered.
  • Manage allocated matters and tasks through to completion
  • Identify and escalate complex issues requiring further investigation
  • Maintain corporate and legislative records in accordance to established requirements (NPII, trustee file management, case notes)
  • Generate correspondence and reports for key stakeholders
  • Work collaboratively as part of a team to achieve operational quality and quantity targets
  • Contribute to the development and implementation of best practices and process improvement
  • Engage with clients and stakeholders in enquiries of a more complex or technical nature and identify matters for escalation
  • Maintain effective communication with key stakeholders


  • Achieve results
  • Case management
  • Investigation
  • Legislative interpretation and application
  • Stakeholder liaison and management
  • Client service
  • Communicates effectively

If you think you have the necessary experience to succeed within this role, please apply with your resume in Word format

Email Contact


Apply Now


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