Collections Manager

Call Centre and Customer Service


Posted: 01/09/2017
Job Type: Permanent
Location: Sydney CBD New South Wales

Our client, a leading collections agency, has an opportunity for an experienced Collections Manager, to manage a team of 10 on-site at a leading state government agency. Responsible for leading, managing, training and coaching the team, the Collections Manager will also be involved in client and external stakeholder liaison. The collections are live accounts and a very high emphasis will be placed on customer outcomes (respectful, non-aggressive collection tactics), while achieving timely payment of overdue premiums and associated payment services.

Specific aspects of the role will include;

  • Support the implementation of the team strategy to enable delivery of overall business and financial targets.
  • Identify and implement best practice and process improvements to reduce expenses and manage Payment Services/ Collections effectively and efficiently.

Successful candidates will have a proven achievement record within a similar environment, along with outstanding people management and client management skills. An appreciation of legislative and confidentiality of client policies will also be required.

To apply, please forward a WORD version of your resume, PDF’s will not be accepted.

Email Contact


Apply Now


Customer Services Coordinator
Posted: 06/09/2017

Support the team with a variety of coordination, events, and organisational activities in both a Customer Service and administrative capacity.

Customer Contact Center & Customer Service Center Manager
Posted: 21/08/2017

Operations of the Customer Contact Center, Customer Service Center and Translate Customer Experience Requirements into Operational Delivery

Lead Customer Experience Manager
Posted: 01/08/2017

Part of the Customer Experience & Account Management Team, Lead Customer Strategy Design & Implementation, Customer Analytics, Customer Insights

Customer Service Representative
Posted: 17/07/2017

This position is customer focused, providing debt counselling and solutions to help customers move towards financial freedom.

Apply Now

Apply Now  

Recommended for mobile users