Collections Officer



Posted: 01/08/2017
Job Type: Permanent
Location: Sydney CBD New South Wales

Have you been putting up with a collections role with zero growth opportunity, working in an uninspiring culture, or are tired of your long commute?

These are just a few common reasons why most people make a move. Whatever the reason might be, this permanent opportunity is a refreshingly unique collections role.

What’s so special about it?

  • You’ll be working for a company that has been recognised and received several awards for being the best in their industry and highly regarded by the Australian Retail Banking Awards, as well as innovation.
  • This is a forward thinking lender who offers unsecured conforming loans ranging from debt consolidation, home improvement, car and holiday loans!
  • You’re dealing with customers who have better than average credit history.

Day to day?

  • Review and follow up on delinquent accounts daily, calling customers and evaluating situations to achieve a debt plan or debt resolution.
  • Hardship assessment: investigating and analyse to determine the ability to pay then setting terms of payment and monitoring the payment schedule.
  • Bankruptcy: Compile evidence required by the agency, then assessing, negotiating and signing off on repayment.
  • using your knowledge of regulations, laws related to collection procedures to effectively manage the debt portfolio with an educated approach.
  • Continuous improvement of the current processing and service model of the Collections department


  • Years of experience where you have proven success in a similar role and an understanding of advanced collections concepts.
  • strong people skills, customer service comes first approach while everything else follows.

We are excited to meet you! To be considered, please submit your resume in MS Word (.doc/.docx) format. PDFs will not be accepted.

Any questions, or for a confidential discussion, please call Monica : 9220 3400.

Email Contact


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