Customer Experience Advocate

Call Centre and Customer Service


Posted: 14/11/2017
Job Type: Permanent
Location: Sutherland New South Wales

The Customer Experience Advocate will play a key role in the Customer Experience, responsible for driving a culture of high performance in customer service. Critical to the team is a collaborative approach to ensuring the customer is heard and services are improved based on customer insights and expectations. Working within the Planning and Development Department reporting to the Director of City Futures the position will use a variety of metrics and KPI’s to monitor customer service

Key Functions of the role:
-Lead and design customer experience initiatives in line with the Customer Strategy.

-Work across the business supporting teams to use human-centred design approaches such as design thinking and customer journey mapping to design services that meet customer needs and expectations

Successful candidates will be able to demonstrate a successful track record in designing and implementing customer experience initiatives within a large, highly complex organisation. Experience in delivering or driving change programs will also be an advantage, 6 Sigma certifications will be highly desirable. Ideally you will have experience in a large call centre environment and have the ability to speak to all types of customers.

To apply for this role, please forward a WORD version of your resume, PDF’s will not be accepted.

Email Contact


Apply Now


Lodgements Consultant
Posted: 15/01/2018

Insurance makes the world go round. All businesses need it and wouldn’t be able to operate without it.

Customer Services Officers X 3
Posted: 11/12/2017

We are currently recruiting for 3 exciting and progressive customer services opportunities working for a leading organisation in the CBD.

Membership Officer
Posted: 24/11/2017

An exciting opportunity has arisen for Membership Officer to join a fast paced and dynamic team within our well-respected client in the legal industry

Financial Sales and Customer Service
Posted: 27/10/2017

Final opportunity to join this rapidly growing, high performing team for 2017!

Manager, Claimant Support Services – Insurance
Posted: 23/10/2017

Identify and Analyse Best Practice to Develop & Deliver Improved Support Services to Customers in Distress.

Apply Now

Apply Now  

Recommended for mobile users