Customer Service Officer

Call Centre and Customer Service

Information

Posted: 09/06/2017
Job Type: Contract
Location: New South Wales

Our Client is seeking a Customer Service Officer to join their team here in Sydney. They are a Global Medical organisation with over 100 years of experience and knowledge and are highly regarded in their industry.

ROLE

  • Maintains confidential information including specifications of products, product information and customer information
  • Answer on incoming client queue calls to complete phone, email, and fax order transactions
  • Provides excellent customer service while acting in a professional and courteous manner
  • Create and update database files to meet customer requirements
  • Ensure proper research is conducted and guidelines are followed
  • Create and update accounts or certifications as needed
  • Coordinate cross functionally to guarantee existing data is accurate, consistent and complete

SKILLS

  • Skill in demonstrating professional phone manner
  • Experience working in a team-oriented, collaborative environment
  • Ability to communicate effectively, orally and in writing, with internal/external contacts
  • Ability to learn and adapt to new technologies and changing processes
  • Excellent organisational skills and ability to prioritise
  • Ability to take initiative and make decisions
  • Perform accurate and complete work, within deadlines, with or without direct supervision

HOW TO APPLY

Please submit your resume as a Word version only. PDFs will not be accepted.

Email Contact

Enquiries: KristyClark.76828.7455@coxpurtellau.aplitrak.com

Apply Now

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