ICT Production Support Engineer
Role: ICT Production Support Engineer
Start Date: ASAP
End Date: 12 months
Location: , Parramatta
ICT Support Engineer, Information systems production support team
We are looking for an ICT Support Engineer to work for the Information Systems production support team within the BU to start immediately for 12 months with the possibility of extension.
Background and job description
This role will work in a small team supporting the production environment of online assessment tools to assist endusres in NSW department.
* Understand the business context and requirements.
* Field second level support requests from the user support team
* Identify and analyse software issues in the production environment
* Maintain and diagnose issues associated with overnight batch operations (Python scripts)
* Liaise with relevant teams to ensure timely resolution of issues, which will include seeking advice from the Development team
* Manage the production environment, including deployment of releases to production
* Engage with the development team to understand and test new features
* Perform code reviews and performance optimisation.
* Manage engagement with BU’s change process
* Demonstrated experience developing highly scalable web applications.
* In depth experience with MSSQL & Oracle DBMS, Web Programming, Web Services, Spring Boot, Spring Data, TomCat, Java, Hibernate.
* Demonstrated ability to analyse problems, writing clean, scalable, readable and maintainable code.
* Demonstrated experience integrating a variety of data sources
* Experience in Microsoft Azure environment, especially security models- OPEN AM SAML, an advantage
* Designing and developing cross browser and cross device compatible design
* Experience in CI/CD and Docker an advantage
* Tertiary qualifications in Computer Science or related fields, or equivalent experience.
* Knowledge of and experience working in the government department’s is an advantage
* Strong oral, written, and interpersonal skills for collaborating with project stakeholders.
* Ability to work collaboratively in a team is a must.
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