Lead Customer Experience Manager
Call Centre and Customer Service
The Customer Experience Manager will play a key role in the Customer Experience and Account Management team, responsible for driving a culture of high performance in customer service and high performance. Critical to the team is a collaborative approach to ensuring the customer is heard and services are improved based on customer insights and expectations.
Key Functions of the role:
-Lead and design customer experience initiatives in line with the Customer Strategy.
-Work across the business supporting teams to use human-centred design approaches such as design thinking and customer journey mapping to design services that meet customer needs and expectations
Successful candidates will be able to demonstrate a successful track record in designing and implementing customer experience initiatives within a large, highly complex organisation. Experience in delivering or driving change programs will also be an advantage, 6 Sigma certifications will be highly desirable.
To apply for this role, please forward a WORD version of your resume, PDF’s will not be accepted.