Sales and Service Team Leader

Insurance

Information

Posted: 24/11/2017
Job Type: Permanent
Location: Sydney CBD New South Wales

Reporting to the General Manager, as a team leader you will assist to recruit, on board, coach, train and develop a new team, with the focus to increase Customer Service and Sales in travel insurance products, minimising customer complaints, and driving Sales, focusing on the unique features and benefits of the products.

This role is both strategic, as well as being tactically focused on driving performance of your front line team to deliver the business results required. Ultimately your main role will to be to provide superior customer service and enhance sales.

Responsibilities:

  • Managing a team of 10 staff – senior and junior
  • Providing support and guidance to the sales and service team
  • Coaching and developing the team
  • Delivering customer satisfaction through effective KPI management and analytical reporting
  • Conducting regular performance development discussions and planning meetings to clearly identify performance targets

Key Skills and Experience:

  • Previous leadership experience in a contact centre environment
  • Background within insurance or financial markets
  • Fast-paced, self-starter who is adaptable to change and moving goals
  • A true passion for sales and delivery
  • Experience driving quality Service
  • Excellent Communications skills – both verbal and written

Benefits:

  • Attractive remuneration package
  • Highly Collaborative Working Environment
  • Opportunity to build and develop your own team

Email Contact

Enquiries: StephanieWalsh.87820.7455@coxpurtellau.aplitrak.com

Apply Now

RELATED JOBS

Financial Lines Underwriter
Posted: 28/11/2017

A global insurer with a collaborative and supportive culture are seeking their next Financial Lines Underwriter

Property Underwriter
Posted: 28/11/2017

A global insurer is seeking a Property Underwriter who wants to use develop their career in a collaborative environment

Technical Broking Manager
Posted: 24/11/2017

International insure is seeking a Technical Broking Manager

Assistant Account Executive
Posted: 20/11/2017

This is a great opportunity for someone who enjoys supporting numerous brokers, working within a fast paced environment .

Account Executive
Posted: 16/11/2017

As an Account Executive you will be dealing with clients from day one and working under the guidance of a great manager and mentor.

Apply Now

Apply Now  

Recommended for mobile users