Sales and Service Team Leader



Posted: 24/11/2017
Job Type: Permanent
Location: Sydney CBD New South Wales

Reporting to the General Manager, as a team leader you will assist to recruit, on board, coach, train and develop a new team, with the focus to increase Customer Service and Sales in travel insurance products, minimising customer complaints, and driving Sales, focusing on the unique features and benefits of the products.

This role is both strategic, as well as being tactically focused on driving performance of your front line team to deliver the business results required. Ultimately your main role will to be to provide superior customer service and enhance sales.


  • Managing a team of 10 staff – senior and junior
  • Providing support and guidance to the sales and service team
  • Coaching and developing the team
  • Delivering customer satisfaction through effective KPI management and analytical reporting
  • Conducting regular performance development discussions and planning meetings to clearly identify performance targets

Key Skills and Experience:

  • Previous leadership experience in a contact centre environment
  • Background within insurance or financial markets
  • Fast-paced, self-starter who is adaptable to change and moving goals
  • A true passion for sales and delivery
  • Experience driving quality Service
  • Excellent Communications skills – both verbal and written


  • Attractive remuneration package
  • Highly Collaborative Working Environment
  • Opportunity to build and develop your own team

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