Support Engineer

IT

Information

Posted: 17/05/2017
Job Type: Permanent
Location: Sydney CBD New South Wales

Company

Cox Purtell is working with an industry leading global technology company undergoing an exciting stage of growth, seeking to add to their Sydney office. They are currently working with over 500 of the worlds leading brands including Fairfax Media, Coca-Cola, Crayola, and Dannon, to name a few. They are offering the exciting opportunity to join their vibrant Sydney team with a tight knit office culture.

Role

This person will be a key team member, responsible for the direct client support of their initial technical issues. They will also be tasked with attending client visits with the Customer Success Manager to ensure the client has a full understanding of the platforms technical abilities. This will require a level-minded individual with a thorough understanding the software and the ability to read the code within it.

Responsibilities

  • Provide initial communication with customers seeking support via email and phone
  • Work with developers who have implemented the software to provide support and technical guidance
  • Gather troubleshooting details for issues encountered on customer websites and applications
  • Identify common support issues and solutions
  • Assist in account provisioning

Requirements

  • 2+ years experience in a customer-facing support role
  • Basic knowledge of software development involving JavaScript, HTML, PHP, and/or CSS.
  • Experience diagnosing and resolving technical problems in a software environment
  • Ability to communicate technical ideas to business stakeholders and technical users
  • Superior written and oral (English) communication skills
  • Critical and creative thinking
  • Passion for fast-paced problem solving

Please submit your resume as a Word version only. PDFs will not be accepted.

Email Contact

Enquiries: BradfordBecton.99846.7455@coxpurtellau.aplitrak.com

Apply Now

RELATED JOBS

I.T. Support Helpdesk
Posted: 29/05/2017

Initially a 3mth Contract, there will be an opportunity for the successful candidate to apply for the permanent role and progress within department

Senior Test Analyst
Posted: 19/05/2017

You will be responsible for testing software changes and releases, ensuring that our clients quality standards are meet before it goes live.

Head Of Tech & Ops
Posted: 17/05/2017

This SaaS Organisation are leading the way in the property and infrastructure design & construction sector. Truly changing the world of work!

Junior Project Manager | Infrastructure Industry
Posted: 10/05/2017

Global infrastructure firm is sourcing a strong Project Manager to run and manage the firms client facing applications.

Apply Now

Apply Now  

Recommended for mobile users