Tech Support Analyst



Posted: 26/02/2019
Job Type: Permanent
Location: Sydney CBD New South Wales

<span id=”mce_marker” data-mce-type=”bookmark”>​</span><span id=”__caret”>_</span>Our Sydney based client is currently seeking a Level 1 – 2 Technical Support Engineer with experience in Windows Servers & Desktops, Active Directory & TCP Networking protocols.

Working in a corporate business environment, the role will be varied and very challenging for the successful applicant.

A brief outline of the type of work included;

  • Communicating with users via telephone and email to resolve level 1 – 2 technical issues
  • Developing complex workarounds in addition to reproducing issues as needed in order to restore functionality on customer sites
  • Configuring and troubleshooting Window Servers & Desktop environments associated to protocols
  • Writing technical documents for the knowledge based in order to transfer knowledge
  • Developing and maintaining a deep technical understanding of client products and the latest troubleshooting techniques
  • Day to day administrative and user account management
Skills and experience required;

  • Experience working in a professional business environment
  • Experience in supporting and troubleshooting Microsoft Server & Desktop environments
  • Solid experience in TCP/IP Networking
  • Experience in software installations
  • Experience with email account configuration
  • Experience with conducting weekly backup checks
  • Excellent written and verbal communication skills
  • Shows initiative and has a willingness to learn

This is a great opportunity for someone with 3 years experience in the tech support arena to expand their skills and experience in a challenging and varied role. Apply right away to secure your interview.

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