Workforce Planning- Contact Centre

Public Sector and Government


Posted: 27/10/2017
Job Type: Permanent
Location: Sydney CBD New South Wales

We are looking for someone with experience as a workforce planner and systems administrator within a contact centre.

Experience in the following systems

  • Avaya telephony systems, NICE and Verint systems (preferred but not essential).
  • Salesforce experience preferred.

The successful candidate with be responsible for managing systems and technology allowing for high quality service delivery for a range of support and outreach services that promote positive customer experiences in line with legislative requirements and service level agreements.

Essential requirements

Tertiary qualifications and/or professional/industry accreditation and/or relevant industry experience.

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