Customer Service Specialist | Contact Centre & Team Leadership | Sydney-based

A highly capable Customer Service professional with 6 years’ experience across fast-paced contact centre environments, including team leadership responsibilities.


Brings a strong track record in delivering high-quality customer experiences, managing escalations, and supporting team performance across multiple channels.


Known for a calm, solutions-focused approach, with the ability to confidently handle complex enquiries and complaints while maintaining strong customer satisfaction outcomes. Equally effective operating hands-on or supporting team members to lift capability and performance.


Key Strengths & Experience:

  • Multi-Channel Customer Support: Extensive experience managing high-volume enquiries across phone, live chat, and email, ensuring consistent and timely resolution
  • Escalations & Complaints Handling: Skilled in resolving complex and sensitive customer issues, de-escalating situations, and delivering positive outcomes
  • Team Leadership & Support: Experience providing guidance, coaching, and day-to-day support to team members, contributing to improved service delivery and team performance
  • Customer Experience Focus: Strong commitment to delivering high-quality service, with an understanding of customer journey and satisfaction drivers
  • Systems & CRM Expertise: Proficient across key platforms including Salesforce, Zendesk, Freshdesk, and Excel, with the ability to quickly adapt to new systems
  • Process & Efficiency: Contributes to improving workflows and service processes to enhance team efficiency and customer outcomes



A personable and adaptable professional who integrates quickly into teams and adds immediate value. Brings a positive attitude, strong work ethic, and a genuine focus on delivering excellent customer service.


Additional Information:

  • Candidate: Viv
  • Temp availability
  • Rate: $57 per hour + GST
  • Sydney-based
  • Working Holiday Visa


Want to meet this candidate? Contact Zoe Rogers on 02 9220 3400 / 0459 463 221 or email zoer@coxpurtell.com.au