Administration/Client Services Coordinator| SaaS business
Permanent full-time role
Sydney CBD
$75-85k+super

Our client is an innovative technology company that provides SaaS products to the legal industry. They are seeking a Client Experience Specialist to join their growing team. This is a newly created role and an opportunity to step into a visible, hands-on position where you’ll have real ownership over client onboarding, training, and support.

This role will suit someone with some experience in a corporate or professional services environment who is ready to move into a broader, more impactful role within a modern tech-enabled business. Ideally, you will have 1-3 year's experience in a professional setting, tech/SaaS or Legal is a bonus.

This is a unique business, a start-up with the backing of a National, well-established law firm.

Responsibilities include:

• Manage client onboarding
• Deliver user training sessions tailored to different levels of technical capability
• Act as the main point of contact for client queries and support requests
• Troubleshoot issues and liaise with internal product and development teams
• Create and maintain clear, user-friendly documentation and onboarding materials
• Build strong relationships with clients and act as a trusted point of contact
• Contribute to the development of support processes and best practices

About You

• Experience in a client-facing role within a corporate, professional services, or tech environment
• Background in client services, customer support, customer success, or operations
• Confident communicator who can explain systems or processes clearly
• Strong written skills with experience producing structured documentation
• Comfortable taking ownership
• Legal or professional services experience is advantageous
• Full, unrestricted working rights in Australia

What’s on Offer

• Opportunity to join a growing legal technology business in a foundational role
• High visibility and close collaboration with senior stakeholders
• Structured onboarding with support
• Opportunity to grow with the role as the business scales