Administration Coordinator
Certification Program
Balwyn, Melbourne| Hybrid | Full-Time Permanent
$80k + Super

About the client
Our client is a well-established, member-based professional association supporting professional members within the Sustainability sector across Australia and New Zealand, from students through to senior certified professionals. The organisation operates a nationally recognised certification program that upholds professional standards and provides assurance to government, industry, and the community. Known for its collaborative, respectful culture, this not-for-profit organisation offers a stable and clearly structured working environment with mature governance and well-documented processes.

About the role
As Administration Coordinator, you will play a pivotal role in the organisation's flagship certification scheme, ensuring applications are processed accurately, consistently and on time. Just as importantly, you will be the primary point of contact for a group of dedicated volunteer committee members, genuinely guiding and supporting them through their responsibilities rather than simply providing secretariat support. This is a process-driven, execution-focused position, well suited to someone who takes pride in accuracy and reliability and who is confident building trusted relationships with volunteers.

Duties

• Review and process certification applications end to end, ensuring accuracy and completeness.
• Act as the primary point of contact for volunteer committee members, building strong, trusted working relationships and guiding them through their responsibilities.
• Schedule committee meetings, prepare agendas and papers, and take accurate minutes.
• Maintain accurate database records and produce management and statistical reports.
• Support continuous improvement, including the transition to a new membership management platform.

Requirements

• At least three years' experience in structured office administration or a similar role.
• Exceptional attention to detail and the ability to follow established procedures precisely, with minimal supervision.
• Genuinely enjoys working with, and guiding, volunteers, particularly in a committee setting.
• Comfortable using CRM or database systems and the MS Office suite.
• Strong minute-taking ability and clear, professional written communication.
• Self-motivated with a steady, methodical approach and sound judgement on when to escalate.
• Experience in a membership, certification, education or regulated not-for-profit environment is advantageous.