Customer Service & Logistics Coordinator
Full Time – Permanent Role
Mascot location – Hybrid working available
$80,000 - $90,000 + Super DOE

Cox Purtell is currently partnering with a growing global healthcare business looking for an experienced Customer Service & Logistics Coordinator to be the connective tissue between their sales team, third-party logistics partner, and customers.

This is a fast-paced, detail-oriented role where no two days are the same, you'll own the full order lifecycle, from account setup through to delivery and reconciliation whilst providing fantastic service levels.

This is a full-time role, based at their office in Mascot within walking distance of the train station. The client can offer hybrid working (3 days in office per week) and a salary of $80,000 - $90,000 + Super per year.

Key Responsibilities:

• Managing the end-to-end order process in SAP - new accounts, order submission, returns, and tracking
• Acting as the primary liaison between the business, the logistics partner and customers - resolving delivery issues and account queries promptly
• Monitoring and reconciling inventory levels and managing supply chain reporting
• Maintaining accurate customer and pricing data in SAP, and producing daily sales, open order, and delivery status reports
• Coordinating the logistics of training products and conference materials

Key Skills/Experience Required:

• Minimum 3+ years in a customer service and logistics coordination role, ideally in a product distribution or healthcare environment
• Hands-on experience with an ERP system - SAP experience is a strong advantage
• High attention to detail, strong organisational skills, and the ability to juggle multiple priorities under pressure
• Confident communicator - comfortable dealing with customers, internal teams, and external partners via phone and email
• A proactive, team-first attitude with a genuine drive to deliver excellent customer outcomes

If this role sounds of interest to you, please apply now for immediate consideration!