Customer Service Representative
Full-time | Permanent
Sydney CBD – In-office role
Salary: $72k + Super

Join a Customer-Focused Team | Grow Your Career in a Dynamic Environment

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? We’re looking for a Customer Service Representative to join our clients' Customer Experience team. They're a leading not-for-profit/peak body operating in the professional services sector.

In this role, you’ll be the first point of contact for customers across multiple communication channels - phone, email, web chat, and social media - providing friendly, accurate, and efficient support that reflects our commitment to putting the customer/member first.

About the Role
As a key member of our Customer Service team, you’ll:

• Respond promptly and professionally to customer enquiries across multiple platforms.
• Assess and triage enquiries to ensure they’re directed to the right team for resolution.
• Provide accurate information, support, and guidance to enhance each customer’s experience.
• Maintain detailed records of customer interactions and contribute to continuous process improvement.
• Support a range of administrative tasks to ensure the smooth operation of the service centre.

This is a fast-paced, people-focused role where no two days are the same. You’ll work in a collaborative environment with a team that values empathy, communication, and excellence in customer care.

About You
You’re a confident communicator who takes pride in resolving issues with professionalism and care. You enjoy being part of a team that’s focused on delivering positive outcomes for customers. You’ll bring:

• Previous experience in a customer service or call centre environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• The ability to stay calm under pressure and manage multiple priorities.
• Proficiency with Microsoft Office and CRM systems.

Why You’ll Love It Here

• Supportive, inclusive, and customer-first culture.
• Opportunities to learn, grow, and make an impact.
• Collaborative environment where your contribution is valued.

If you’re ready to bring your passion for service and communication skills to a team that values integrity, teamwork, and excellence — we’d love to hear from you.

Apply today and be part of a team that puts people first.