Member Services Administrator

• Location: Canberra

• Start Date: 27 January until May 2026

• Rate:$36 per hour

• Working Arrangement: Hybrid after training

We’re partnering with a fabulous organisation to recruit a Member Services Administrator to support a busy team during a peak period. This role would suit someone who enjoys customer service, administration, and working with data in a structured, service-driven environment.

The role

• Provide day-to-day administrative and customer support to members, ensuring queries are handled efficiently and accurately

• Respond to member enquiries via phone and email, resolving simple queries and escalating where required

• Support membership renewals, including accurate data entry and record management

• Make outbound calls to members to assist with renewal activity

• Maintain detailed and accurate records of all interactions in the CRM system

• Process sales and administration for physical and digital products

• Handle payments for memberships and product purchases

• Provide general administrative support to the wider Member Services team, including leave cover as needed

Ideal Candidate

The ideal candidate will be reliable, detail-oriented, and confident in dealing with customers and systems. They will bring:

• Customer service, administration, or member support experience

• Strong data entry and record-keeping skills

• Confidence using CRM systems (Salesforce experience highly regarded)

• Clear communication skills and a professional phone manner

• Strong time management and adaptability

• Flexibility to work standard hours of 5 hours per day, 5 days per week (ideally starting 9:00am), with occasional full-time days (7.5 hours) based on workload

• Willingness to complete initial onboarding and training on-site, with hybrid working after training

If this role sounds like it could be fo interest, hit the apply button to find out more!