About the Client

Our client is a major Australian university delivering an enterprise Salesforce Education Cloud transformation. Operating within a modern, value-driven Digital Solutions function, the organisation is reshaping how it engages students, staff, alumni and the broader community. It is investing heavily in contemporary ways of working and platform capability to build a genuinely digital future. This is a well-funded, executive-sponsored program with real momentum behind it.

About the Role

This is a 24-month fixed term opportunity based in Brisbane. The role is mostly on-site with some hybrid flexibility. As Principal Salesforce Business Analyst, you will provide enterprise-level business analysis leadership for a complex, multi-stakeholder Salesforce transformation. You will lead the analysis of intricate business requirements and provide authoritative advice to senior stakeholders, program leaders and technical teams. This is a hands-on strategic role: you will shape scalable, fit-for-purpose Salesforce solutions that align with organisational priorities and long-term digital objectives. You will also mentor other business analysts, helping to lift capability across the wider team.

Duties

• Lead the elicitation, analysis and translation of complex business requirements into functional specifications, user stories and process models.
• Provide expert business analysis advice to senior stakeholders and program leaders to shape enterprise-wide Salesforce solutions.
• Drive backlog governance, prioritisation and delivery planning in partnership with product owners and delivery teams.
• Lead business assurance and user acceptance testing activities, resolving complex functional issues along the way.
• Mentor business analysts and project team members, promoting best-practice business analysis methodologies.

Requirements

• A bachelor's degree in IT, information systems, computer science or a related field, or equivalent experience.
• Substantial experience as a Business Analyst on complex, multi-stakeholder digital transformation or enterprise platform projects.
• Demonstrated experience eliciting, analysing and documenting business requirements into clear functional specifications and solution artefacts.
• Demonstrated experience with Salesforce or a comparable enterprise CRM platform, including configuration, data structures and security concepts.
• Strong stakeholder engagement skills, with the ability to communicate complex information clearly to technical and non-technical audiences.
• Experience working in Agile, Scrum or other iterative delivery environments.

If this sounds like your next move, we would love to hear from you.