Technical Support Engineers (Multiple Application Support Roles)
Sydney | Hybrid | SaaS / Cloud Application Support

We are looking for experienced Technical Support Engineers to join our growing Sydney team, delivering expert application support across a range of complex SaaS and cloud-based systems. You will work on high-impact issues for enterprise and government customers, tackling everything from intricate UI/UX challenges to deep-dive integrations and backend troubleshooting. Our environment is fast-moving, collaborative, and built around solving problems that matter.

Whether your expertise is in modern front-end web technologies, backend authentication and integration, or broad application-level support across the platform, this is your opportunity to work with tools and systems that are relied on globally. Every issue you resolve directly supports critical business operations for some of the largest and most technically demanding clients in Australia.

What You’ll Be Doing

• Providing application-level technical support for a leading SaaS/cloud-based platform, ensuring reliability, performance, and user satisfaction

• Troubleshooting and resolving complex customer issues - from UI rendering and workflow errors to API integration failures, authentication issues, and network performance concerns

• Writing, debugging, and troubleshooting JavaScript across all roles, with the UX-focused position requiring more advanced front-end coding skills and experience with frameworks like AngularJS

• Analysing detailed log files, identifying root causes, and applying fixes that prevent recurrence

• Working with relational databases such as MySQL and PostgreSQL - writing queries, optimising performance, and diagnosing data-related issues

• Supporting integrations across APIs (REST, SOAP), authentication systems (LDAP, SSO, OAuth/OIDC), email infrastructure (Exchange, Office 365, Postfix), and networked services

• Collaborating closely with customers, engineering teams, and technical specialists to resolve escalations and deliver timely, high-quality solutions

• Contributing to internal knowledge bases, technical documentation, and best practice guidelines to help drive operational excellence

• Managing multiple support cases simultaneously, ensuring updates are communicated clearly to stakeholders

What We’re Looking For

• Proven application support experience in a SaaS or cloud-based environment (essential)

• Strong JavaScript skills - capable of reading, debugging, and writing code to resolve issues

• UX role: advanced experience with modern front-end frameworks (AngularJS, AJAX, HTML, CSS, XML) and a track record of solving complex UI challenges

• Solid SQL skills with experience in relational databases (MySQL or PostgreSQL preferred)

• Knowledge of web application stacks and experience troubleshooting in Linux/Unix or Windows Server environments

• Experience with API integrations, authentication protocols, and core networking concepts (TCP/IP, HTTP, firewalls, load balancers)

• Analytical mindset, strong problem-solving ability, and a commitment to delivering exceptional customer service

• Excellent written and verbal communication skills, able to explain complex issues to technical and non-technical audiences alike

• Must be an Australian Citizen or Permanent Resident for eligibility

Role-specific focuses

• Technical Support Engineer - Frontend: Wide-ranging SaaS/web troubleshooting with ITOM/ITAM modules, extensive cloud platform familiarity (AWS, Azure, VMware), and network diagnostic tools like Wireshark and Traceroute

• Technical Support Engineer - UX: Specialises in UI/UX issues, front-end frameworks, accessibility considerations, responsive design troubleshooting, and direct collaboration with customer administrators and developers

• Technical Support Engineer - Integration: Focuses on complex application integrations across multiple modules, data flows, and workflows, with preferred experience in ITSM implementation and SaaS/PaaS support

• Technical Support Engineer - Integrations (Backend): Handles authentication (LDAP, SSO, OAuth/OIDC), secure API design and troubleshooting, email infrastructure, ETL processes, database connections, and deep network-level diagnostics

Why Join Us

• Solve problems that matter - no repetitive “reset password” tickets; every day brings new technical challenges that test your skills and broaden your expertise

• Be part of something global - the platform you support is relied upon by major enterprise and government organisations around the world

• Hybrid done right - collaborate in our Sydney CBD office while enjoying the flexibility of working from home several days a week

• Grow your technical skillset - gain exposure to complex integrations, modern development frameworks, networking, authentication, cloud technologies, and enterprise-grade security

• Work with a collaborative team that shares knowledge, supports each other on tough cases, and values technical excellence

• Competitive rates with a 12-month engagement and the possibility to extend

Location: Sydney CBD (Hybrid)
Eligibility: Australian Citizens or Permanent Residents only
Start Date: August 2025

If you have SaaS application support experience, strong JavaScript skills, and solid SQL knowledge, this is your chance to work on technology that matters while developing your career in a technically rich, supportive environment.