Clerical and Administrative Officer

Public Sector and Government


Posted: 25/06/2019
Job Type: Contract
Location: Parramatta New South Wales

Victims Services Client Officers are responsible for providing a wide range of administrative support and clerical duties in accordance with established guidelines and service standards. Being responsive and professional in the provision of a diverse range of clerical, accounting and telephone service in a client focused environment.

Key accountabilities
Perform the duties of the role with professionalism, objectivity and integrity to the standard outlined in this Role Description and determined in the performance review process.
* Respond/Attend to telephone and counter enquiries from clients.
* Inform clients about services, entitlements to financial support and counselling, and the process involved in making a claim.
* Perform clerical tasks such as word processing, data entry, preparation of standard correspondence, mail as well as maintaining electronic and file records.

* Sound communication skills including written; listening and empathy to effectively deal with clients who may be distressed or aggressive and provide information in an objective and helpful manner.

Key challenges
* Maintaining accuracy and high standard of work in compliance with service standards.
* Assisting clients on a wide range of matters whilst managing challenging behaviours and client expectation.
* Be flexible and work cooperatively to provide transactional functions across a range of administrative, accounting, telephone and counter activities based on the needs of the business centre.

Email Contact


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