Clerical and Administrative Officer

Public Sector and Government

Information

Posted: 25/06/2019
Job Type: Contract
Location: Parramatta New South Wales

Description:
Victims Services Client Officers are responsible for providing a wide range of administrative support and clerical duties in accordance with established guidelines and service standards. Being responsive and professional in the provision of a diverse range of clerical, accounting and telephone service in a client focused environment.

Key accountabilities
Perform the duties of the role with professionalism, objectivity and integrity to the standard outlined in this Role Description and determined in the performance review process.
* Respond/Attend to telephone and counter enquiries from clients.
* Inform clients about services, entitlements to financial support and counselling, and the process involved in making a claim.
* Perform clerical tasks such as word processing, data entry, preparation of standard correspondence, mail as well as maintaining electronic and file records.

* Sound communication skills including written; listening and empathy to effectively deal with clients who may be distressed or aggressive and provide information in an objective and helpful manner.

Key challenges
* Maintaining accuracy and high standard of work in compliance with service standards.
* Assisting clients on a wide range of matters whilst managing challenging behaviours and client expectation.
* Be flexible and work cooperatively to provide transactional functions across a range of administrative, accounting, telephone and counter activities based on the needs of the business centre.

Email Contact

Enquiries: opiei.25827.7455@coxpurtellau.aplitrak.com

Apply Now

RELATED JOBS

Technical Writer
Posted: 11/07/2019

Seeking a Technical Writer to deliver the technical and non-technical documentation for the Network Foundations Project of a QLD State Government

Online Engagement Co-ordinator
Posted: 08/07/2019

Seeking an online Engagement Co-ordinator to develop, champion and implement best practice digital engagement across the Department

HR Advisor (Performance and Productivity)
Posted: 04/07/2019

Seeking an IT savvy HR Advisor with an analytical mind to support the Performance & Productivity team in researching, collating and writing briefs

Tech Support Engg – Avaya
Posted: 01/07/2019

Seeking highly experienced Technical Support Engineer for Voice and Data Support Team on a 6 month contract

ICT Project Coordinator
Posted: 27/06/2019

Seeking an organised and proactive Project Officer to coordinate the roll out of IT equipment across NSW for a State Government Department

Apply Now

Apply Now

Recommended for mobile users