Tech Support Engg – Avaya

Public Sector and Government

Information

Posted: 01/07/2019
Job Type: Contract
Location: Parramatta New South Wales

Key accountabilities

  • Mentor, train, provide leadership and direction to new team members and junior staff as well as effectively manage operational issues to ensure continuous effective service delivery and a performance based, innovative, responsive and accountable customer focused work culture.
  • Participating in project teams as required in association with system upgrades, installations and new deployments
  • Provide customer BAU support activities for all adds, moves and changes to all platforms supported by the Data and Voice Support
  • Troubleshoot and rectify any faults/service issues in the eHealth NSW infrastructure
  • Contribute to the analysis and evaluation of new and emerging technologies and products in the environment supported by the Data and Voice Support services team
  • Liaise with third party vendors to troubleshoot and resolve priority faults
  • Maintain, develop and support operational monitoring and capacity management tools

Essential Criteria

  • Extensive experience in Telephony project deployment and support activities in a large and complex/diverse service industry organisation, including relevant qualifications or equivalent. This includes strong knowledge and practical experience in working with the full suite of Avaya VoIP call centre technologies including Breeze and experience

Email Contact

Enquiries: opiei.21211.7455@coxpurtellau.aplitrak.com

Apply Now

RELATED JOBS

Technical Writer
Posted: 11/07/2019

Seeking a Technical Writer to deliver the technical and non-technical documentation for the Network Foundations Project of a QLD State Government

Online Engagement Co-ordinator
Posted: 08/07/2019

Seeking an online Engagement Co-ordinator to develop, champion and implement best practice digital engagement across the Department

HR Advisor (Performance and Productivity)
Posted: 04/07/2019

Seeking an IT savvy HR Advisor with an analytical mind to support the Performance & Productivity team in researching, collating and writing briefs

ICT Project Coordinator
Posted: 27/06/2019

Seeking an organised and proactive Project Officer to coordinate the roll out of IT equipment across NSW for a State Government Department

Executive Assistant
Posted: 27/06/2019

Seeking a highly adaptable and proactive Executive Assistant, ideally from a Public Sector background to provide annual leave cover support

Apply Now

Apply Now

Recommended for mobile users