This morning I watched a video of our MD who was interviewed after we won the Vincere Best in Client Service Award for 2022. He was discussing how we commit to and deliver a great service to our clients long term with the help of our ATS platform, and how the entire team from finance and marketing to our recruiters and resourcers need to be focused on the same goals to achieve success.

That video was a good reminder that every team member is equally important, whether you’re in an income generating position or paying the bills, we are all working various roles to get the job done.

It reminded me of an article I read recently by Mike Robbins on the importance of every role and person on the team. And it’s a good read;

“A few years ago, I had the opportunity to see the Broadway musical Anastasia with our daughter, Rosie, while on a business trip to New York City. We snagged last-minute tickets in the front row, which was a unique experience for the both of us.

From where we were sitting, we could see not only the actors up close but also down into the orchestra pit, which gave me a newfound appreciation for the talent, coordination, and synchronicity of the conductor and the musicians.

As enthralled as I was with the story and watching the performance on the stage, it made me realise how essential the music and musicians are to the overall production. This had me reflect on the importance of recognising everyone’s role, even those in the background.

Of course, I’d been aware of the music at previous shows I’ve seen, but sitting where we were that night made me realise how vitally important everyone is to the performance, even though I’d never taken the time to fully appreciate it until that moment.

When attending an event, such as a play, concert, or sporting event, it’s easy to focus solely on the performers and forget about the people working tirelessly behind the scenes. This also applies to teams in organisations, regardless of their size. Every person has a specific role, but their job is to contribute to the team’s goals, mission, and purpose.

It’s crucial to understand the difference between your role and your job. While your role describes what you do specifically, your job is to help the team win by fulfilling the organisation’s goals. When people prioritise their personal goals over the team’s objectives, it can cause confusion and conflict. However, teams that recognise that every role is essential and work collaboratively can perform at their highest level.

Whether it’s a group of three people or an organization of 3,000 or 300,000, teams thrive when everyone does their part and every role (and person) is valued and appreciated.

When most people think about their “job,” they think of what they do—engineering, sales, project management, marketing, human resources, operations, design, finance, and so forth. While these descriptions may encapsulate what you do and the title you hold, they’re not actually your job. If you’re part of a team, you have a specific role, which is what you do. However, your job is to help fulfill the goals, mission, and purpose of the team and, ultimately, the company.

In other words, you’re there to do whatever you can to help the team win. The challenge with this is that most people take pride in their role and they want to do it really well, which is great. However, when you put your role (what you do specifically) over your job (helping the team win), things can get murky—your personal goals become more important than the goals of the organisation.

In the musical we saw, the actors on the stage, especially the lead actors, got much of the attention from me, Rosie, and those of us in the audience that night. However, without the musicians, the set and costume designers, the lighting and technical experts, the stage manager, the ushers, the marketing team who promoted the show, the ticket takers at the door, and so many other people, that show could not have happened and we would not have been in the audience.

It takes commitment and courage, but teams and organisations made up of people who understand this simple but important distinction—who realise that everyone on the team has essentially the same job but different roles—have the ability to perform at the highest level and with the most collaborative environment.

Watching Anastasia reminded me that every person, from the actors to the ushers, plays a vital role in the show’s success. It’s crucial to remember this in any team or organisation, big or small, and operate with the understanding that everyone has the same job of contributing to the team’s success in their unique roles. By doing so, teams can thrive and achieve their goals at the highest level”.